We take our data protection obligations very seriously. This policy explains how we collect, use, store, and protect your personal data, including how we handle telephone call recordings, in line with the UK GDPR, Data Protection Act 2018, and ICO guidance.
Who is collecting information about you?
This website is operated on behalf of Centre for Medical Sciences & Research Ltd (CFMSR). All information collected is processed by or on behalf of CFMSR.
We may use third-party hosting or service providers under written contracts that ensure all data collected remains our property and is handled in compliance with UK data protection laws.
What Information We Collect
We may collect information about your computer including, where available, your IP address, operating system and browser type for system administration purposes and to report statistical data about our users’ browsing actions and patterns.
What Information We Collect
We may collect information about your device, including your IP address, operating system, and browser type, for system administration and statistical reporting.
Subscription and information you provide via our website
Information about you which relates to your account with us.
This information may include your name, your email address and your telephone and/or mobile number.
We will process this data to maintain your subscription with us, to provide our services to you, to communicate with you and to back up our database. The reason we process this data is to ensure the proper administration of your subscription and our business and, where you have entered into a contract with us, for the purposes of fulfilling our contract with you.
When will we collect information from you?
Cookies
To enhance your experience of this website we sometimes use a feature on your internet browser called a ‘cookie’ that will identify visitors to our website. Cookies are small files that your web browser places on your computer’s hard drive. Cookies enable us to deliver a faster and more personalised service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
Log files
We may use IP addresses to analyse trends, administer the site, track visitors’ movement and gather broad demographic information. This does not identify any individual.
For what purposes do we collect information?
- Statistical information that will enable us to develop our website to suit the needs of our customers
- Marketing purposes (where lawful)
With whom will we share statistical information?
We may share statistical information with our business partners, our sales force, agents and website developers so that they too may understand how visitors use our site and help to create a better overall experience for you.
Links
Our website may from time to time contain links to other sites that are beyond the control of CFMSR. Please be aware that we are not responsible for the privacy practices of those other sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Phone Call Recording Policy and Compliance with UK Laws
At Centre for Medical Sciences and Research Ltd, we are committed to providing high-quality service and maintaining transparency. We may record calls to improve service quality, monitor staff performance, and ensure accurate handling of enquiries.
This practice complies with relevant UK laws and regulations, including:
- The UK General Data Protection Regulation (UK GDPR): We ensure that recordings are securely stored, processed lawfully, and retained only as long as necessary, adhering to the principles of transparency, purpose limitation, and data minimization.
- The Data Protection Act 2018: We respect the rights of individuals, including the right to be informed about the recording and access recordings upon request, where appropriate.
- The Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000: We record calls for specific purposes, such as training, monitoring, or resolving disputes, provided callers are informed.
Purpose of Call Recordings
- Training and Monitoring: To enhance staff performance and ensure exceptional customer service.
- Quality Assurance: To maintain and improve the quality of our interactions.
- Complaint Resolution: To provide accurate records of discussions to resolve disputes or complaints effectively.
Circumstances Where Calls Are Not Kept
- Routine calls not falling under the stated lawful purposes will not be retained.
- Where technical or operational systems allow, calls may be connected without recording.
- All call recordings are kept for a maximum of 7 calendar days, after which they are automatically and permanently deleted.
Your Rights
By contacting Centre for Medical Sciences and Research Ltd, you acknowledge and consent to the recording of calls for the purposes outlined above.
Contact
For privacy-related queries, contact our Data Protection Officer:
Email: info@cfmsr.org.uk
Phone: 0208 050 4353
Address: 208 Upper Richmond Road, London, SW15 6TD
We may update this Privacy Policy from time to time to reflect changes in the law or our practices. Significant changes will be communicated to you directly where required. The latest version will always be available on our website with the date of last update clearly shown.