General Terms & Conditions

INTRODUCTION

Welcome to the website of the Centre for Medical Sciences & Research Ltd (CFMSR). By accessing or using this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

ACCEPTANCE OF TERMS

By accessing or using the CFMSR website, you agree to be legally bound by these terms and conditions of use. If you do not agree to these terms and conditions, you should not use this website.

COPYRIGHT AND TRADEMARK NOTICE

This website and its content, including training content, is the copyright of CFMSR. All rights reserved. Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only.
• You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. The trademarks, logos, and service marks displayed on this website are the property of the CFMSR or other third parties. You are not permitted to use these trademarks, logos, and service marks without our prior written consent or the consent of the relevant third party.

USE OF WEBSITE

The content of the pages of this website is for your general information and use only. It is subject to change without notice. We do not provide any warranty or guarantee as to the accuracy, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

LINKS TO THIRD-PARTY WEBSITES

This website may include links to third-party websites that are provided for your convenience to provide further information. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

PRIVACY POLICY

Our use of your personal information is governed by our privacy policy, which is available on our website.

LIMITATION OF LIABILITY

We will not be liable for any loss or damage arising out of or in connection with your use of our training courses, including but not limited to loss of profits, loss of business, loss of reputation or any indirect or consequential loss or damage.

GOVERNING LAW

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom, where the Centre for Medical Sciences & Research is based.

CHANGES TO THE TERMS AND CONDITIONS

CFMSR may make reasonable changes to these Terms where necessary for legal, regulatory, accreditation, awarding body, safeguarding, health and safety, quality assurance, operational or administrative reasons. Where a change materially affects an existing booking or enrolment, CFMSR will give reasonable notice on a durable medium and explain the reason for the change. No change will retrospectively remove or reduce rights already accrued in respect of services already paid for and not yet supplied, except where the change is required by law, regulation, an awarding body or other competent authority, or is otherwise permitted by law. Nothing in this clause affects the consumer’s statutory rights.

Training Courses Terms and Conditions

ACCEPTANCE OF TERMS

Upon purchasing a course with Centre for Medical Sciences & Research Ltd (CFMSR), you agree to abide by the following Training Courses Terms and Conditions. Failure to do so may result in your dismissal from the students list.

TRAINING CONTENT COPYRIGHTS

CFMSR training course materials are protected by copyright laws and are owned by us. No part of the training course materials may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from us.

We reserve the right to pursue legal action against any individual or organization who infringes upon its copyrights. Any unauthorized use or reproduction of our training course materials will result in immediate termination of access to the training course and may result in legal action.

Our training course materials are licensed to the individual student for their personal use only. The student is prohibited from sharing or distributing any part of the training course materials to third parties.

If a student or any other user wishes to use any CFMSR training course materials for commercial purposes, they must obtain written permission from us and pay an appropriate licensing fee.

PURCHASE OPTIONS

Purchasing a single training course

• Payment for a single training course must be made in full before attending the in-class training.
• You can choose to pay the full course fee upfront.
• If you prefer to pay in instalments, you can choose to pay a 50% deposit at the time of a purchase, with the remaining balance due before attending the in-class training.

Purchasing a package of training courses

• Payment for a package of training courses must be made in full before attending the last in-class training.
• You can choose to pay the full course fee of a package upfront.
• If you prefer to pay in instalments, you can choose to pay a 50% deposit of the package price due at the time of purchase and subsequent payments in equal instalments due as specified by us in a payment plan.

Purchasing an online training

• Payment for an online training must be made in full at the time of purchase.

Purchasing in-class training as a continuation of online training

• If you have completed online training with us and wish to attend an in-class training as a continuation of that training, you must pay the difference in price between the online training and the full course fee.
• You can choose to pay the full amount upfront.
• If you prefer to pay in instalments, you can choose to pay a booking fee (please see section:  FEES & PAYMENTS) at the time of a booking, with the remaining balance due before attending the in-class training.

Purchasing regulated qualifications and combined training programs

• For long programs we offer two payment methods: upfront payment and payment plans as specified at the relevant courses pages.
• For short qualifications we offer upfront payment only.

FEES & PAYMENTS

Fees

A fee at our academy refers to the cost charged for a specific service.

The types of fees that may apply:

The fees are subject to change without prior notice. CFMSR reserves the right to make changes to the fees at any time.

Payment methods

At CFMSR, we offer multiple payment methods for the convenience of our students. These include:

• Online Payments: Students can make payments for their courses online through our website using Stripe or PayPal payment gateway. We accept major credit and debit cards. 
• Cash Payments: We accept cash payments at our academy’s reception desk.
• Bank Transfers: Students can also make payment via bank transfers. Our bank account details will be provided upon request.

Payment options

All online-only training courses require full payment upfront.

The Phlebotomy training course requires full payment upfront, unless purchased as a part of a package.

Students participating in the Work Experience Program can opt for two payment options:

• Upfront Payment: Payment can be made in full prior to the start of the program (£45/session).
• Pay As You Go: Payment of £50 can be done at the reception desk, every time a student participates in a session.

For training courses that combine online and practical components or in-class theory and practical training, we offer the following payment options:

• Upfront Payment: Payment can be made in full prior to the start of the training.
• Deposit: A deposit of 50% of the course fee is charged to receive access to the online training and reserve a place for the practical training. The remaining fee must be paid in full before attending the practical part of the course.
• Instalments:
  SHORT COURSES: For packages of two or more training courses, we offer an instalment plan. A 50% deposit is required upfront to gain access to the online training and reserve a place for the practical training sessions. The remaining balance will be divided into instalments proportional to the number of purchased courses. Each instalment must be paid before attending the practical part of each training course. It will be specified by the payments plan mutually agreed in writing. Failure to make any instalment payment as agreed will result in the termination of the provider’s obligation to deliver the training. Any deposit or instalments already paid will not be refundable in such circumstances.
  
  LONG COURSES (regulated qualifications): Learners opting for an instalment plan are required to ensure the payments are made on time and in full. Failure to make any instalment payment as agreed will result in the termination of the provider’s obligation to deliver the training. Any deposit or instalments already paid will not be refundable in such circumstances.

We reserve the right to withhold access to the training materials and practical training until payment has been received in full. Failure to make payment may result in the cancellation of the training course and cancellation fees applied. Please see Sections: RESCHEDULING, CANCELLATIONS, NO-SHOWS, AND LATE ARRIVALS and REFUNDS.

PAYMENT PLANS FOR LONG COURSES

Missing any payment due under a long course or regulated qualification, including any instalment, examination fee, awarding-body fee, deferral fee, extension fee, monthly continuation fee, administrative fee or re-enrolment fee, entitles CFMSR to suspend the learner’s enrolment and all related academic and administrative services immediately. During suspension, the learner will not be permitted to participate in lectures, practical sessions, tutorials, assessment, submissions, marking, feedback, portfolio review, examination-entry processing, or other learner support services.

Where the missed payment relates to the original course payment plan, CFMSR may keep the enrolment suspended for up to three (3) months. If all outstanding sums are not cleared within that period, the enrolment may be cancelled. To re-enrol, the learner must pay all outstanding fees together with any applicable re-enrolment fee.

Where the missed payment relates to any deferral, extension, monthly continuation period, post-course support arrangement, or other continuation arrangement beyond the original planned teaching period, CFMSR may give not less than seven (7) calendar days’ written notice to remedy the default. If the default is not remedied within that period, CFMSR may cancel the continuation arrangement, cease all further delivery and support, and commence any awarding-body withdrawal, deregistration or notification process available to it.

All accrued and outstanding fees remain immediately due and payable. No refund, credit or fee transfer will be due in respect of a continuation arrangement suspended or cancelled for non-payment, save where law requires otherwise or where CFMSR is in material breach.

If the learner completes all coursework ahead of schedule and wishes to claim their certificate, all outstanding fees must be settled in full before any certificate or completion document can be issued.

REGULATED QUALIFICATIONS – AWARDING BODY DEADLINES, DEFERRALS AND EXTENSIONS

For regulated qualifications, the learner remains responsible for obtaining and maintaining any required placement, employment, practice setting, models, case studies, practice hours, workplace evidence, portfolio evidence, mandatory forms and communications required for completion of the qualification. Individual tutor or Programme Manager support may be available where required, but only upon a specific request submitted by the learner to the office.

Learners must comply with all internal deadlines set by CFMSR and all external deadlines set by the awarding body. CFMSR may set internal deadlines earlier than awarding-body deadlines to allow sufficient time for teaching, review, corrections, marking, IQA sampling, administration and submission.

Where the learner does not complete the qualification within the original planned teaching and assessment timetable, CFMSR may, at its discretion, permit the learner to continue by way of a deferral or extension period. A deferral or extension period is additional to the original contracted teaching period and may include continued enrolment, timetable access, assessor review, marking, feedback, portfolio/evidence review, IQA activity, administrative processing, awarding-body liaison and examination-entry or deferral administration. Such additional provision is chargeable.

A deferral or extension may arise for reasons including, without limitation, learner non-engagement, delayed or absent placement, failure to meet deadlines, attendance shortfall, failure to submit units or mandatory forms, insufficient portfolio progress, awarding-body timing rules, examination windows, or delays, changes, restrictions or technical issues affecting any awarding-body or third-party platform or portal. Such matters do not of themselves constitute a failure by CFMSR to deliver the course and do not entitle the learner to a refund, save where law requires otherwise or where CFMSR is in material breach.

Unless CFMSR agrees otherwise in writing, all deferral fees, extension fees, monthly continuation fees, awarding-body deferral charges and associated administrative charges are payable in advance and are non-refundable once the relevant continuation period has begun, save where law requires otherwise or where CFMSR is in material breach.

SPECIAL OFFERS AND DISCOUNTS

From time to time, CFMSR may offer special discounts on training courses. These discounts are subject to the following terms and conditions:

• Eligibility: Discounts may only be available to individuals who meet the specified eligibility criteria. Eligibility criteria may include factors such as course selection, date of registration, and other relevant considerations.
• Availability: Discounts may be available on a first-come, first-served basis and be subject to availability. CFMSR Training Academy reserves the right to withdraw or amend any discount offer at any time without prior notice.
• Duration: Discount offers may only be available for a limited time. Once the deadline has passed, the discount offer will no longer be available.
• Redemption: To redeem a discount offer, individuals must enter the discount code or provide other relevant information at the time of registration. Discount codes cannot be applied retroactively. If a participant has already enrolled in a course before a discount or promotion is announced, they are not eligible for a refund.
• Stacking: Unless explicitly stated, discount offers cannot be stacked or combined with other discounts, promotions, or offers.
• Refunds: If a discounted training course is cancelled, the refund will be based on the discounted price paid by the individual.
• Discretion: CFMSR Training Academy reserves the right to exercise discretion in the application of these terms and conditions, including the right to refuse or withdraw a discount offer at any time.

The types of discounts we may offer:

• One-Time Discounts: CFMSR may offer one-time discounts for specific training courses from time to time. These discounts are only valid for a limited time and are subject to the terms and conditions outlined in the Special Offers and Discounts Policy.
• Flash Sales: CFMSR Academy may offer flash sales for a limited time. These sales may provide a significant discount on multiple training courses and are subject to availability. Once the deadline has passed, the discount offer will no longer be available.
• Bulk Purchase Discounts: CFMSR offers discounts for bulk purchases of training courses. These discounts apply when multiple courses are purchased at the same time. The discount percentage is determined based on the number of courses purchased.

Please contact our office for more information about bulk purchase discounts.

This discounts policy does not apply to regulated‑qualification transfer/completion offers/deals, which are governed by the Withdrawal clause below (full‑fee deductions apply).

Please note that all our standard General and Training Courses Terms & Conditions still apply, even with the application of any special offer or discount.

TYPES OF TRAINING

Online Training Only

This type of training is conducted entirely over the internet through our e-learning platform. Participants can access the training materials and lectures from anywhere with an internet connection. Online training is self-paced, allowing learners to work at their own speed. The training must be completed within the specified time (See the section: ONLINE TRAINING).

Online Training as a part of In-Class Training

This type of training combines online learning with in-person classroom instruction. Learners must watch lectures and read provided materials prior to attending the in-person classes or workshops. The online training serves as an introduction and supplement to the in-class training sessions.

In-Class Practical Training

This type of training takes place entirely in a classroom or simulated clinical setting. It focuses on hands-on practice of skills and techniques in a controlled environment, with trainers providing immediate feedback and guidance. Prior to attending a practical training, students must complete an online introductory training.

In-Class Complete Training (Theory & Practice)

This type of training includes both theoretical classroom instruction and practical hands-on practice. Learners attend sessions that combine lectures and workshops to learn concepts and theories, then apply those concepts in real-world scenarios under the guidance of a trainer.

Work Experience Session

This type of training is designed to provide learners with simulated on-the-job experience in their field. Participants work in a simulated clinical setting under the supervision of experienced professionals, gaining practical skills and knowledge through hands-on experience.

Accelerated Training Packages – Specific Terms

1. Definitions
1.1 In this section:
(a) Accelerated Training Package means any CFMSR bundle, pathway, package, trilogy, specialist bundle, fast-track or other combined programme comprising two or more courses, treatments, procedures or competencies delivered within a condensed timetable, including where the practical element is delivered in one practical day and/or supported by online, emailed or other pre-course learning.
(b) Pre-Course Materials means all theory materials, manuals, presentations, videos, protocols, reading materials, quizzes, emails, online modules and other learning content provided or made available by CFMSR before attendance.
(c) Practical Session means the in-person practical training day or session.

2. Nature of the Accelerated Training Package
2.1 An Accelerated Training Package is sold and delivered as a single integrated, condensed training product. It is not sold as a promise that each component course, treatment, procedure, anatomical area, technique or topic will receive the same amount of classroom time, practical time, tutor time, repetition or hands-on exposure as would apply if each component were purchased and delivered separately.
2.2 The learner accepts that the accelerated format is intentionally intensive and fast-paced. In-person theory time is materially reduced. The Practical Session is designed on the basis that the learner has already completed the Pre-Course Materials and will attend ready to revise, clarify and apply that prior learning, rather than to receive first-time comprehensive theory teaching in class.
2.3 CFMSR may, acting reasonably and in accordance with clinical safety, educational judgement and operational requirements, determine the order of delivery, the allocation of time between topics, and the teaching methods used during the Accelerated Training Package.

3. Mandatory Pre-Course Preparation
3.1 Completion of all Pre-Course Materials before attendance is a fundamental condition of participation in the Practical Session.
3.2 CFMSR may require completion of quizzes, declarations, assessments or other checks before attendance and may assess theoretical knowledge at the start of, or during, the Practical Session.
3.3 Where a learner has not completed the Pre-Course Materials, or is not in CFMSR’s reasonable academic or clinical judgement sufficiently prepared to participate safely and effectively, CFMSR may refuse, postpone, restrict or discontinue that learner’s participation in all or part of the Practical Session.
3.4 In such circumstances, the learner shall be treated under CFMSR’s then-current provisions relating to late cancellation, non-attendance, forfeited sessions, rebooking and expiry. No refund, price reduction, compensation or free repeat session shall be due solely because participation was refused, postponed, restricted or discontinued as a result of the learner’s failure to prepare as required.

4. Scope of In-Class Theory and Practical Delivery
4.1 CFMSR will deliver the Accelerated Training Package in accordance with its overall course description. However, due to the condensed nature of the programme, the number of skills being taught, and the need to prioritise safety, clinical judgement and learner readiness, CFMSR does not warrant or guarantee that each learner will personally perform every component treatment, procedure, injection route, anatomical area, protocol, product, technique or variation potentially falling within the package.
4.2 All relevant practical treatments, techniques and protocols may be taught by a combination of tutor explanation, tutor demonstration, supervised observation, case-based teaching, simulation/mannequin work, peer work and selected hands-on practice, as CFMSR reasonably considers appropriate.
4.3 Where a package includes injection-based or multi-area treatments, CFMSR does not guarantee that every learner will inject or treat every possible area, or repeat each procedure multiple times.
4.4 The selection of treatment areas, procedures, products, models and practical tasks, and the extent of each learner’s hands-on participation, shall remain subject to CFMSR’s reasonable clinical and educational judgement, having regard to time, safety, learner readiness, contraindications, tutor-to-student ratios, group size, product availability and other relevant circumstances.
4.5 CFMSR is not obliged to extend the scheduled Practical Session, provide additional free training time, or add an additional day in order to enable a learner to cover any omitted area, repeat any procedure, or obtain further hands-on practice, unless CFMSR has expressly agreed otherwise in writing.

5. Models and Practical Constraints
5.1 The availability, suitability and attendance of live models cannot be guaranteed.
5.2 A model may be unavailable or unsuitable for reasons including, without limitation, cancellation, lateness, withdrawal of consent, medical history, contraindications, patch-test status, prescription status, safeguarding concerns, age restrictions, skin or tissue suitability, product limitations, regulatory requirements or tutor-assessed safety concerns.
5.3 Where a live model is unavailable or unsuitable, CFMSR may substitute another model, reallocate the practical task, modify the treatment area, or deliver that element by tutor demonstration, observation, simulation or another reasonable alternative teaching method.
5.4 No refund, fee reduction, pro-rata refund, free additional session or repeat day shall arise solely because a particular model, treatment area, procedure, product or variation was unavailable, unsuitable or not personally performed by the learner, provided that CFMSR has supplied the Accelerated Training Package with reasonable care and skill and substantially in accordance with its description.

6. Certification, Competence and Learner Responsibility
6.1 An Accelerated Training Package is intended to consolidate and accelerate learning across complementary skills. It is not a substitute for independent study, post-course revision, supervised consolidation, further practice or ongoing continuing professional development.
6.2 Any certificate issued by CFMSR evidences only the training completed and any assessed outcomes actually achieved in accordance with CFMSR’s certification policies. It is not a warranty or representation that the learner is competent to perform every treatment area, indication or variation independently, unsupervised, or without further practice, insurance, licensing, prescribing support or legal/regulatory compliance where required.
6.3 The learner remains solely responsible for practising only within the limits of their education, competence, insurance cover, legal entitlement and professional scope of practice.

7. Package Fee and No Apportionment
7.1 Unless expressly stated otherwise in writing, the fee for an Accelerated Training Package relates to the package as a whole and is not apportioned by reference to individual component courses, topics, procedures or treatment areas.
7.2 No refund, credit, reduction or apportionment shall be available merely because a learner believes that more time should have been spent on one component than another, or because the learner did not personally perform every possible treatment area or variation, where the package has otherwise been delivered in accordance with these Terms.

8. Priority of this Section and Statutory Rights
8.1 This section applies in addition to CFMSR’s general training terms, booking terms, cancellation terms, refund terms and model policy. In the event of any inconsistency, this section shall prevail in relation to Accelerated Training Packages to the extent of that inconsistency.
8.2 Nothing in this section limits or excludes any liability which cannot lawfully be limited or excluded, nor does it affect the learner’s statutory rights.

ONLINE TRAINING

To enrol in an online training course, students must create a student account on our website and pay the course fee upfront. Once payment is received, students will have access to all course content and can download all materials provided.  Individual tutor or Programme Manager support may be available where required, but only upon a specific request submitted by the learner to the office.

It is the responsibility of the student to complete the online training within the specified time frame form making the purchase (6 months for Phlebotomy Training Course, Level 3&4 Anatomy & Physiology and General Practice Training Courses, and 3 months for all other training courses). This timeframe includes attending the practical part of the training course.

If a student fails to complete the training within the specified timeframe and wishes to extend their training course duration, they will be required to pay an extension fee (Please see the section FEES & PAYMENTS). It is important to note that students must complete the online training before attending the in-class part of the training course.

The online training serves as an introduction and a supplement to the full in-class training course and cannot be treated as a standalone qualification. Upon completion of the online training, students must take an exam (Please see the section EXAMS, ASSESMENTS AND ASSIGNMENTS) to obtain a confirmation of an online training completion. However, this document is not considered a qualification and does not entitle students to practice. In other words, students who have completed the online training only are not considered qualified and are not allowed to perform procedures on humans.

BOOKING IN-CLASS TRAINING SESSIONS

Students must complete the online training (if applicable) before attending the in-class training session (Please see the section: TYPES OF TRAINING).

Students must attend the in-class training sessions within the specified timeframe from the date of purchase. This timeframe is 6 months for the Phlebotomy Training Course and 3 months for all other training courses.

CPD Aesthetics Courses – Practical Session Booking, Time Limit, and Expiry

1. For CPD aesthetic courses that include a practical (in-person) session, the student must complete the practical session within three (3) months of the date of purchase (the ‘Completion Window’).
2. If the student has not selected a practical date at the point of enrolment, CFMSR will contact the student using the contact details provided and will offer up to two (2) practical session dates within the Completion Window (the ‘Offered Dates’). Reasonable notice will be given for each Offered Date.
3. If the student refuses both Offered Dates, fails to confirm attendance for an Offered Date within a reasonable time, or if the Completion Window expires before the student attends a practical session, the practical element will be treated as forfeited/expired due to the student’s non-engagement. In these circumstances, the course will be deemed delivered to the extent reasonably possible and no refund will be due.
4. Where a student wishes to attend the practical session after the Completion Window has expired (or after refusing the Offered Dates), the student must rebook and repurchase the relevant training/course in full at the price and terms in force at the time of rebooking. Any resit/rescheduling fees (where applicable) remain payable in accordance with these Terms.
5. This clause applies specifically to CPD aesthetic courses and, where inconsistent, prevails over any general booking timeframe stated elsewhere in these Terms.
6. Nothing in this clause limits or excludes the student’s statutory rights (including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013). Where CFMSR cancels a scheduled practical session and cannot provide a reasonable alternative within the Completion Window, any refund entitlement will be assessed in line with the ‘Cancellation or Rescheduling of Training Sessions by CFMSR’ and ‘Refunds’ sections.

All in-class training sessions must be booked in advance using our online booking system, by phone, or email. Availability of in-class training sessions is subject to change, and we recommend booking as early as possible.

Rescheduling or cancellation of in-class training sessions is accepted under certain conditions. Please see the section “Rescheduling, Cancellations, No-shows, and Late Arrivals” for more information.

Upon completion of the in-class training session (unless an examination is required), students receive a certification that attests to their qualification and allows them to perform procedures on humans. Some training courses require an examination to obtain certification. Please see the section “Exams, Assessments, and Assignments” for more information.

Preparation and Attendance at Practical Sessions

Students attending any practical training session are required to have thoroughly reviewed and understood all relevant theoretical learning materials provided in advance, whether delivered online, via email, or through the learning platform.

Students may be assessed on their theoretical knowledge at the start of the practical session to ensure adequate understanding of the underpinning theory, patient safety, professional standards, and compliance with awarding body and regulatory requirements.

Where a student is deemed insufficiently prepared or lacks the required underpinning theoretical knowledge, the training provider reserves the right, at its sole discretion, to refuse participation in the practical session and require the student to leave. In such circumstances, the session will be deemed forfeited and no refund, credit, or rescheduling will be offered.

RESCHEDULING, CANCELLATIONS, NO-SHOWS, AND LATE ARRIVALS

Late cancellations, rescheduling, no-shows, and late arrivals can have significant negative impacts on the academy’s operations, the learning experience of students, and the quality of training provided. Therefore, training academies establish these policies to ensure that all students can receive high-quality training in a structured and organized environment.

It’s important to note that this policy for the phlebotomy training and work experience program is different from the policy for all other training courses. Therefore, you should carefully review the policies for the specific course you are interested in and ensure you understand and comply with the policies.

Phlebotomy training and Work Experience Program:

Rescheduling and cancellation

• 72 hours’ notice required, 
• late rescheduling/cancellation fee £40.

No-shows 

• no-show fee £40.

Late arrivals 

• students arriving more than 30 minutes late will not be allowed to join the training/practical session,
• to book an alternative date, a student will be required to make and additional payment of £40 rescheduling fee.

Work Experience Programme – Non-Refundability Once Commenced.
Work Experience Programme fees become non-refundable once the learner has attended any session or a scheduled session has been allocated and trainer time/resources reserved for the learner. Rescheduling and no-show provisions (including any fees) apply as set out in the “Rescheduling, Cancellations, No-Shows, and Late Arrivals” section. This clause does not apply where CFMSR is in material breach of contract. Your statutory rights under the Consumer Rights Act 2015 are unaffected.

All the other in-class parts of 1-day training courses:

Rescheduling

• 14 days’ notice required, 
• rescheduling within less than 14 days – A rescheduling fee equal to 50% of the full standard course fee will apply,
• rescheduling within less than 7 days –rescheduling fee 100% of a full standard course fee, 
• to book an alternative date, a student will be required to make a payment of relevant rescheduling fee.
• For the avoidance of doubt, all rescheduling and cancellation fees are calculated based on the full standard course fee, irrespective of any promotional discounts, special offers, reduced pricing, or other discounts applied at the time of booking, or any discounts or promotions that may be available at a later date.

Cancellation

• Students are permitted to cancel in-class sessions at any time; however, they may not be eligible for a refund (please see the section REFUNDS).
• In cases where a student is unable to attend a practical training session due to a genuine medical emergency, they may request a free-of-charge extension of the training programme for up to one calendar year, provided that a valid medical certificate is supplied.
• The granting of such an extension is entirely at the discretion of CFMSR management and is not an automatic entitlement. Each request will be considered on a case-by-case basis, taking into account the evidence provided and operational feasibility.
• Repeated cancellations or any abuse of this goodwill policy may result in future requests being refused.

No-shows

• the 100% of the training fee will be retained by us, 
• to book an alternative date, a student will be required to make an additional payment of 50% of a course fee,
• students that have paid the deposit only will be required to pay the outstanding balance and additional payment of 50% of a course fee to book an alternative date.

Late arrivals

• students arriving more than 15 minutes late will not be allowed to join the training/practical session,
• the 100% of the course fee will be retained by us, 
• to book an alternative date, a student will be required to make an additional payment of 50% of a course fee, 
• students that have paid the deposit only will be required to pay the outstanding balance and additional payment of 50% of a course fee to book an alternative date.

Late Cancellations and No-Shows – Regulated Qualifications Practical Sessions

For learners enrolled in regulated qualifications, attendance at scheduled practical sessions is essential for timely progression and successful completion. Due to the complexity of scheduling assessors, facilities, and models, the following cancellation and no-show fees apply:

• Cancellations made less than 7 days before the scheduled practical session: £200 fee
• Cancellations made between 14 and 7 days before the scheduled session: £100 fee
• Cancellations made more than 14 days in advance: £75 fee
• Failure to attend (no-show) without prior notice: £200 fee

These fees apply per practical session and must be paid in full before rebooking. Failure to pay may result in suspension from the course until the outstanding amount is settled.

Holiday Periods – Regulated Qualifications

The Centre for Medical Sciences & Research Ltd (CFMSR) observes the following annual holiday periods for all regulated qualifications:

1. Summer Holiday Period – 1st July to 8th September
2. Christmas Holiday Period – 1st December to 5th January
3. Easter Holiday Period – The Easter holiday period will be observed each year and will be confirmed in line with the official Easter dates for that year. The confirmed closure dates will be published on our website and/or communicated to enrolled students in advance.

During these periods:

• No teaching, assessment, or certification activities for regulated qualifications will take place.
• Administrative support, including email, telephone, and WhatsApp communication related to regulated qualifications, will not be routinely monitored.
• Any enquiries or requests submitted during these periods will be addressed after the Centre re-opens.

EXAMS, PRACTICAL ASSESMENTS AND ASSIGNMENTS

We established guidelines for the use of exams, practical assessments, and assignments in our training academy that promote fair, consistent, and objective evaluation of student learning outcomes and performance.

Student learning outcomes and performance may be evaluated through three types of assessment.

Exams:

• Exams are designed to evaluate the knowledge and understanding of the course material. 
• Exams are timed and may include multiple-choice questions, short-answer questions, or essay questions. The exam format is communicated to the students in advance.
• Exam questions is based on the course syllabus and learning objectives.
• The grading system is objective and fair and provided to the students’ information.
• Exams can be written or online and both, must be booked in advance and are subject to assessors’ availability.

Practical Assessments:

• Practical assessments are hands-on evaluations of a student’s ability to perform a task or skill related to the course material. 
• These assessments may include simulations, or demonstrations of the learned skills. The assessment format is communicated to the students in advance.
• Practical assessments are based on pre-defined criteria.
• The evaluation system is objective and fair and provided to the students’ information.
• Practical assessments are always conducted in person, must be booked in advance and are subject to assessors’ availability.

Assignments:

• Assignments are designed to reinforce the course material and to track students progress in completing the course.
• Assignments can take various forms, including research papers, case studies, presentations, or essays questions. The assignment format is communicated to the students in advance.
• Assignments are relevant to the course material and will require ability to present a comprehensive knowledge.
• The grading system is objective and fair and provided to the students’ information.

Academic Honesty:

Academic honesty is expected from all students.

Any form of cheating, plagiarism, or academic dishonesty will not be tolerated and may result in student dismissal.

​At the Centre for Medical Science Research (CFMSR), we uphold the highest standards of academic integrity. Any student found engaging in plagiarism or unauthorized use of artificial intelligence (AI) tools for written assessments will be subject to a formal investigation. Upon confirmation of such misconduct, the student will receive a formal warning. A second offense will result in a final warning. A third offense will lead to expulsion from the course without eligibility for a refund. Students are advised to familiarize themselves with our academic integrity policies to avoid unintentional violations.

CERTIFICATION & REFERENCE LETTERS

We aim to maintain the credibility of our training programs and provide our students with recognition for their hard work and achievements. We assure that our certificates and reference letters will serve as valuable assets to our students in their careers.

Certification

• Certificate Types: We will issue certificates of attendance and certificates of competence for the Phlebotomy training and certificates of completion for all other training courses.
• Certificate Outline: All certificates are printed on official letterheads with an embossed seal to ensure authenticity. They include the type of the certificate, the name of the course, the participant’s name, the issue date, the CPD registration numbers and the courses director signature.
• Accreditation: All certificates are CPD accredited, and we follow the guidelines set by CPD Group to ensure the quality of our training programs.
• Unique Certificate Number: Each certificate has a unique number to ensure traceability and prevent fraud.
• Certificate Record: Each certificate will be recorded in our certificates record, which is available on our website. *

Students’ Eligibility for Certification

To be eligible for certification, students must meet certain requirements related to attendance and coursework. These requirements are necessary to ensure that students are prepared and equipped with the skills and knowledge required for their respective fields. Here are some points that elaborate on the requirements for certification:

• Completion of all training components: Students must complete all parts of their training that are outlined for their respective courses. This means that they must attend all lectures, complete all assignments, and participate in all required practical sessions.
• Attendance and participation: Attendance and participation are essential for students to fully comprehend the course material. Students must attend all in-class sessions and participate in them fully. This means that they must be present for the full duration of the session and engage in class discussions and activities.
• Demonstrate satisfactory understanding and knowledge: Students must demonstrate a satisfactory level of understanding and knowledge of the course material. This means that they must be able to comprehend and apply the concepts taught in class.
• Pass all exams and assessments: To be eligible for certification, students must pass all exams, assignments, and practical assessments (if required). This ensures that they have a solid grasp of the course material and can apply it in real-world scenarios.
• Satisfactory work ethic: Students must demonstrate a satisfactory level of work ethic that aligns with academic standards. This means that they must e.g., arrive on time, attend all required sessions, and maintain a positive attitude towards their studies and be of a good character. Students must also be honest and ethical in their academic pursuits.

Discretion

Our academy reserves the right to exercise discretion in issuing certification and may decline to issue a certificate if the student’s performance during the training was unsatisfactory.

Certificates Authenticity Verification

Our Training Academy places great importance on ensuring the authenticity of our certificates. To confirm that a certificate is genuine, please ensure that it has an embossed seal and consult the certificate record on our website. 

*Please be aware that the record includes all certificates issued after August 2022 and the certificates issued prior to that are successively recorded. If you are unable to verify the authenticity of a certificate through the record and the date of issue is prior to August 2022, kindly contact us via email at office@cfmsr.org.uk.

Reference Letters

We recognise the importance of reference letters for students as they seek future employment opportunities. Therefore, we that reference letters are issued to deserving students who have successfully completed our work experience programs.

• Eligibility: Only students who have successfully completed a training program that includes a work experience component are eligible to receive a reference letter from our academy.
• Application: Students who meet the eligibility criteria may apply for a reference letter by submitting a formal request to the academy’s administration office.
• Criteria for Issuance: Reference letters will be issued to students who have demonstrated satisfactory performance during their work experience placement. This includes but is not limited to attendance, punctuality, attitude, work ethic, and skills.
• Format: All reference letters issued by our academy will be written on official academy letterhead and will include the following information:
• The name and contact information of the academy
• The name and contact information of the student
• The duration of the student’s work experience placement
• A description of the student’s role and responsibilities during the placement
• An evaluation of the student’s performance during the placement, including strengths and areas for improvement
• A recommendation for the student’s future employment or academic pursuits
• Timing: Reference letters will be issued within 30 days of the student’s formal request, provided that all required criteria are met.
• Confidentiality: All reference letters issued by our academy will be treated as confidential and will only be released with the student’s written consent.

Discretion

Our academy reserves the right to exercise discretion in issuing reference letters and may decline to issue a letter if the student’s performance during the work experience placement was unsatisfactory.

CANCELLATION OR RESCHEDULING OF TRANING SESSIONS BY CFMSR

Our academy understands that unforeseen circumstances may arise that require the cancellation or rescheduling of in-class training sessions. Therefore, we have established a policy to ensure that cancellations and rescheduling are handled in a fair and efficient manner for all parties involved.

• Notification: If an in-class training session needs to be cancelled or rescheduled, we will make every effort to notify all affected participants as soon as possible. This may include email, phone, or other forms of communication.
• Short Notice: We reserve the right to reschedule or cancel an in-class training session on short notice, which is defined as less than 24 hours’ notice. In such cases, we will make every effort to provide alternative arrangements as soon as possible.
• Reasonable Cause: We will only cancel or reschedule in-class training sessions for a reasonable cause. This includes but is not limited to unforeseen circumstances such as inclement weather, natural disasters, epidemic/pandemic situation, power outages, unexpected unavailability of instructors or facilities, or any other reasons that are out of our control.
• Refunds: If an in-class training session is cancelled and we are unable to provide the alternative date within one year of a cancelled date*, participants will be entitled to a full refund of any fees paid for the course (deducted by the online training fee). If an in-class training session is rescheduled and a participant is unable to attend the rescheduled session, they will be provided with up to two alternative dates. Please note that students refusing to attend all the offered alternative dates, will not be eligible for a refund (Please see the section REFUNDS).
• Rescheduling: If an in-class training session needs to be rescheduled, we will make every effort to provide alternative dates and times that are suitable for all affected participants. We may also offer alternative training options, such as online training or self-paced learning, if available.

* This rule does not apply if the cancellation is a result of the government public restrictions, preventing us from providing the face-to-face training sessions. In such circumstances the in-class training sessions will be postponed until the restrictions are lifted.

Discretion

The academy reserves the right to exercise discretion in cancelling or rescheduling training sessions and may decline to reschedule a session if it is not feasible or practical to do so.

REFUNDS

In-class Training Sessions – 1-day Aesthetic Training and Clinical Skills Training

Refunds for in-class training sessions will only be provided under specific conditions, which include:

• The participant has cancelled their attendance at the practical training session at least 14 days prior to the scheduled session.
• Once started, not refundable
• The practical training session is cancelled by the academy and alternative arrangements cannot be made within one year of a cancelled date. *
• All courses purchased as part of a package or at a discount of 50% or more are non-refundable.
• Where a course comprises both online and practical elements, and the online element is not available for purchase separately at an individual price, the value of the non-refundable online component shall be deemed to constitute a minimum of 50% of the total course fee. This proportion may be higher where expressly stated elsewhere on our website or within the course-specific information.
• Where multiple courses are purchased together as part of a discounted package or bundle, the package is treated as a single purchase. Once any course within the package has been accessed, commenced, or otherwise used, no refunds will be issued for the package or any remaining unused courses. Refunds are therefore not available on a pro-rata basis for unused elements of a discounted package.

* This rule does not apply if the cancellation is a result of the government public restrictions, preventing us from providing the face-to-face training sessions. In such circumstances the in-class training sessions will be postponed until the restrictions are lifted.

Refund Amount – 1-day Aesthetic Training Courses

If a refund is granted for in-class training, the amount of the refund will be based on the following criteria:

• Cancellations more than 14 days in advance: If the cancellation request is made more than 14 days prior to the scheduled training session, the CFMSR will retain 50% of the total course fee. The remaining balance will be refunded to the original payment method.
• If the request is made less than 14 days prior to the scheduled training session, no refund will be provided.
• All courses purchased as part of a package or at a discount of 50% or more are non-refundable.
• Where a course comprises both online and practical elements, and the online element is not available for purchase separately at an individual price, the value of the non-refundable online component shall be deemed to constitute a minimum of 50% of the total course fee. This proportion may be higher where expressly Cancellations more than 14 days in advance: If the cancellation request is made more than 14 days prior to the scheduled training session, the CFMSR will retain 50% of the total course fee. The remaining balance will be refunded to the original payment method.stated elsewhere on our website or within the course-specific information.

Refund Amount – 1-day Clinical Training Courses

If a refund is granted for in-class training, the amount of the refund will be based on the following criteria:

• The Clinical Skill courses that consist of online training and practical training, (e.g. Phlebotomy or Vitamin B12 Injections), in which the practical session is included in the price of online training, are non-refundable.
• Cancellations more than 14 days in advance: If the cancellation request is made more than 14 days prior to the scheduled training session, the CFMSR will retain 50% of the total course fee. The remaining balance will be refunded to the original payment method.
• If the request is made less than 14 days prior to the scheduled training session, no refund will be provided.
• All courses purchased as part of a package or at a discount of 50% or more are non-refundable.
• Where a course comprises both online and practical elements, and the online element is not available for purchase separately at an individual price, the value of the non-refundable online component shall be deemed to constitute a minimum of 50% of the total course fee. This proportion may be higher where expressly stated elsewhere on our website or within the course-specific information.

Unless otherwise stated, DEPOSIT is 50% of the full course value.

If the training is purchased in less than 14 days before the planned date – the course fee is non-refundable.

Please note that students that paid the deposit amount only are not eligible for a refund, unless the in-class training session is cancelled by the academy and alternative arrangements cannot be made within one year of a cancelled date.

All courses purchased as part of a package or at a discount of 50% or more are non-refundable.

Refunds for regulated qualifications and long training programs

By enrolling in a course at CFMSR, students agree to the following refund and cancellation terms:

1. Student Withdrawal
   If a student withdraws from a course at any stage after enrolment, no refunds will be issued for any fees already paid. This applies regardless of whether the student has paid the full course fee upfront or in instalments. This applies in all cases and regardless of the reason for withdrawal, including but not limited to personal, professional, or medical circumstances. Students are encouraged to consider their availability and commitment before enrolling.
2. Withdrawal After Commencement – Liability for Remaining Instalments (Regulated Qualifications).
   Where a learner enrolled on a regulated qualification withdraws after the course has commenced (including, without limitation, after attending any class, tutorial or assessment, being registered with an awarding body, or receiving scheduled academic support), the learner remains liable for the full course fee and all future instalments under the agreed payment plan. Upon withdrawal, all remaining instalments become immediately due and payable as a debt.
   CFMSR will, where applicable, credit any direct third-party cost savings not yet incurred (for example, awarding-body fees not yet paid on the learner’s behalf). This clause does not apply where CFMSR is in material breach of contract or where statute requires otherwise. Nothing in this clause affects your statutory rights.
3. Non-Refundable After Substantial Delivery:
   Once a student has been provided with access to the majority of course content — defined as more than 50% of the total course (including access to digital materials, online resources, and/or submission and assessment of assignments) — no refunds will be issued, regardless of withdrawal or non-completion.
4. Assignment-Based Courses (Level 4, 5, and 7):
   Where the course includes written assignments and theory modules, submission and assessment of 50% or more of the required written work will be considered as substantial fulfilment of the course contract. At this point, the student is not eligible for any refund, including in cases where they are unable to complete practical elements due to personal or logistical reasons (e.g., difficulty arranging models).
5. Withdrawal / cancellation – regulated qualifications, transfers & completion offers/deals: If a learner withdraws, cancels, requests a refund, or transfers away after CFMSR has commenced any work, any refund (where due under contract or law) will be calculated after deducting the value of work already completed/commenced and any third‑party costs incurred/committed on the learner’s behalf. All such deductions are calculated using the full standard course fee (full price), not any special offer, discount, or “completion deal” price. For qualifications that include theory/written assessment, the parties agree that theory and written work (including assessment/marking, feedback, evidence review/mapping, and IQA sampling/IQA reporting) constitutes a minimum of 50% of the full standard course fee and becomes non‑refundable once written work is submitted and assessment/IQA activity has commenced.
6. Scheduled Teaching Completed / Post-Delivery Support:
   For regulated qualifications and long courses, the scheduled teaching plan, lectures, tutorials and core academic delivery may be completed before the learner has finished all portfolio, workplace, examination or awarding-body requirements. Where CFMSR has substantially delivered the scheduled teaching and core academic provision in accordance with the agreed course plan, no refund shall be due merely because the learner requires additional time to complete the qualification or because a deferral, extension, continuation period, re-submission period or additional support becomes necessary.
7. Continuation, Deferral and Extension Periods:
   Any continuation, deferral, extension or post-delivery support period after completion of the scheduled teaching plan is a separate, additional and chargeable service. Fees for such continuation, deferral, extension or post-delivery support are non-refundable once that period has begun, save where law requires otherwise or where CFMSR is in material breach.

• Maximum Completion Period and Learner Engagement (Regulated Qualifications: Learners enrolled on Qualifi-regulated aesthetic practice qualifications are required to actively engage with all elements of the programme, including online learning, assessments, practical training, case studies, and required communications, in order to complete the qualification within the permitted completion period. The maximum period permitted for completion is twelve (12) months from the date of enrolment for Qualifi Level 4 and Level 5 Aesthetic Practice qualifications, and eighteen (18) months from the date of enrolment for Qualifi Level 7 Aesthetic Practice qualifications, unless otherwise agreed in writing by CFMSR. Where a learner fails to engage, progress, or complete the qualification within the applicable maximum completion period for reasons not attributable to CFMSR (including, but not limited to, lack of participation, failure to submit assessments, failure to book or attend practical sessions, or prolonged periods of inactivity), the learner’s enrolment will be deemed expired. In such circumstances, the learner will be required to re-enrol and repurchase the qualification in full in order to recommence or continue their studies. No refunds, credits, or fee transfers will be issued in cases of non-completion due to learner non-engagement. This clause does not affect a learner’s statutory rights where CFMSR is in material breach of contract.

1. Responsibility for Practical Elements:
   Students are responsible for providing suitable models for practical training as outlined in our Model Policy. The inability to secure models does not constitute a failure by CFMSR to deliver the course and does not entitle the student to a refund. Alternative arrangements may be offered at the provider’s discretion.
2. Where multiple courses are purchased together as part of a discounted package or bundle, the package is treated as a single purchase. Once any course within the package has been accessed, commenced, or otherwise used, no refunds will be issued for the package or any remaining unused courses. Refunds are therefore not available on a pro-rata basis for unused elements of a discounted package.
3. Changes to Terms and Conditions:
   CFMSR reserves the right to make reasonable changes to course structure, delivery method, or policies (including model requirements or practical scheduling) in line with updated legislation, accreditation requirements, or operational necessity. Where such changes are made, students will be notified and supported, but refunds will not be issued unless CFMSR is unable to deliver a significant and essential part of the course.
4. Exceptional Circumstances:
   In rare and exceptional cases (e.g. long-term illness or severe hardship), requests for deferral or partial refund may be considered at CFMSR’s discretion and will require supporting documentation. Any such decision does not set a precedent.

The upfront payment method:

• Cancellation within 14 days of purchase: The CFMSR will retain the Registration and Enrollment Fee as specified on the relevant course pages.
• Cancellation after 14 days of purchase: The CFMSR will retain the full course fee.

The payments plan method:

• The payment of an installment signifies the start of a course step. If a participation in a program is canceled at any time, the CFMSR will retain all fees paid up to that point.

Short qualifications courses (e.g Level 3 Award in Basic Life Support and Management of Anaphylaxis)

• Cancellation within 14 days of purchase: the CFMSR will retain the 50% of the full standard course fee.
• Cancellation after 14 days of purchase: the CFMSR will retain the 100% of the full standard course fee.
• For the avoidance of doubt, all rescheduling and cancellation fees are calculated based on the full standard course fee, irrespective of any promotional discounts, special offers, reduced pricing, or other discounts applied at the time of booking, or any discounts or promotions that may be available at a later date.

If a learner’s participation in any course, qualification, or training program results from a breach of our Terms, Policies and Procedures, or Academic Code of Conduct, the CFMSR will retain all fees paid by the learner.

APPD Package – Refund and Withdrawal Policy

The APPD (Advanced Professional Package for Development) is offered at a significantly reduced rate as a bundled educational product. By purchasing this package, you agree to the following terms:

• Upon purchase, you are granted immediate access to all course materials and resources included in the APPD package.
• As a result, you waive your statutory right to a 14-day cooling-off period under the Consumer Contracts Regulations 2013.
• Due to the nature of the package, the APPD package is non-refundable once access has been granted, regardless of circumstances, including but not limited to changes in personal circumstances, course non-completion, or voluntary withdrawal.
• In the event of withdrawal from the programme, for any reason, 100% of the course fees will be retained by CFMSR.
• These terms apply specifically to the APPD package and take precedence over general refund policies that may apply to individual course modules or standard enrolments.

Please ensure you fully understand and agree to these terms before making your purchase. If you have any questions or require clarification, we encourage you to contact us prior to completing your enrolment.

Refund Request

Participants must request a refund in writing, either by email office@cfmsr.org.uk, and must provide proof of payment and the reason for the refund request and the relevant evidence.

Refund Method 

Refunds will be provided via the original payment method. 

If the payment was made via credit/debit card, the refund will be made to the same credit/debit card account.

If the payment was made via cash, the refund will be made to the bank account specified by the student.

Discretion

The academy reserves the right to exercise discretion in granting refunds and may decline a refund request if it is not in accordance with this policy or is not feasible or practical to do so.

The refunds are not granted for:

• Online training, both individual and as a part of the full training course. Refunds will not be provided for online training courses, as these courses are available for immediate access and participants can complete them at their own pace.
• Work experience plans and long courses, if canceled in more than 14 days of the purchase date, or if any training materials have been provided to a student within the 14 days of the purchase date.
• Deposits made for any training sessions.
• Failing to complete the training course within the specified time. If a student fails to complete the training, will not be provided with a refund of any paid fees.
• Failing to attend the in-class training session for the 3 consecutive dates offered by us. If a student refuses to attend the in-class training 3 times in a row, will not be provided with a refund of any paid fees and will not be allowed to book any further dates.
• CPD aesthetics practical sessions not attended within three (3) months of purchase, or where two (2) Offered Dates have been refused or not confirmed (see ‘CPD Aesthetics Courses – Practical Session Booking, Time Limit, and Expiry’).

Refunds of any costs incurred

We understand that our students may require additional services such as transportation, childcare, or accommodation to fully benefit from our training programs. However, we want to inform our students that we will not provide refunds for any costs incurred for these additional services.

When clients choose to engage in these services, they are responsible for making their own arrangements and covering any associated costs. As such, we cannot be held responsible for any expenses incurred as a result of these additional services.

It is important to note that we will not provide refunds in cases where the training program itself is cancelled or there is a failure on our part to provide the services as agreed upon in circumstances that are unforeseen and out of our control.

We encourage our clients to carefully consider their needs and requirements before engaging in additional services and to make arrangements with service providers that have appropriate refund policies in place. 

TERMINATION OF CONTRACT

At our training academy, we are committed to providing a safe and professional learning environment for our students. To maintain this standard, we reserve the right to terminate the contract of any student who fails to comply with our policies and procedures. Termination of the contract may occur if any of the following events happen:

• Failure to comply with all local or national policies and procedures – All students are required to comply with all local and national policies and procedures relevant to their training. Failure to do so may result in the termination of the contract.
• Unprofessional conduct – All students are expected to always behave professionally during their training. Any behaviour deemed unprofessional may result in the termination of the contract. Unacceptable behaviours include, but are not limited to:
  • Engaging in any form of harassment, discrimination or bullying towards other students, staff, or patients.
  • Displaying disruptive behaviour in the classroom or clinical setting, such as excessive talking or not following instructions.
  • Using inappropriate language or engaging in inappropriate conversations with patients, staff, or other students.
  • Failing to dress appropriately or adhere to the dress code policy.
  • Failing to show up for assigned shifts without prior notice or a valid reason.
  • Stealing or misusing any property or equipment belonging to the academy or the clinical setting.
  • Being under the influence of drugs or alcohol while on duty.
  • Failing to maintain professional boundaries with patients, staff, or other students.
  • Making inappropriate or derogatory comments on social media about the academy, staff, patients, or other students.
  • Failing to report any incidents of abuse or neglect witnessed during training.
• Decremented patient care – Students must demonstrate that they are providing high-quality patient care during their training. If it is determined that patient care has been decremented as a result of the student’s actions or behaviour, the contract may be terminated.
• Failure to complete any forms of assessment – Students are required to complete all forms of assessment during their training. Failure to do so may result in the termination of the contract.
• Failure to maintain academic integrity. Students found engaging in plagiarism or unauthorized use of artificial intelligence (AI) tools for written assessments will be subject to a formal investigation. Upon confirmation of such misconduct, the following actions will be taken:​
  • First Offense: The student will receive a formal written warning.​
  • Second Offense: The student will receive a final warning, indicating that any further violations will result in expulsion from the course without eligibility for a refund.
  • Third Offense: The student’s enrollment will be terminated, resulting in expulsion from the course without eligibility for a refund.
• Failure to attend in-class sessions 3 times in a row – Students are required to attend all in-class sessions. If a student fails to attend 3 sessions in a row, the contract may be terminated.
• Where students have been deemed to put staff and/or patients at risk – If a student’s actions or behaviour have been deemed to put staff and/or patients at risk, the contract may be terminated.
• Any breach of confidentiality or data protection – All students must adhere to strict confidentiality and data protection policies during their training. Any breach of these policies may result in the termination of the contract.
• Any breach of training documentation or materials being shared or distributed to any unauthorized person(s) – Students are not permitted to share or distribute any training documentation or materials to unauthorized persons. Any breach of this policy may result in the termination of the contract.
• Non-payment during continuation / extension periods – Where a learner fails to pay any deferral fee, extension fee, continuation fee, awarding-body fee or other sum due for any continuation arrangement beyond the original planned teaching period, CFMSR may suspend all further services immediately and, after any notice period specified in these Terms, terminate the continuation arrangement and/or commence any awarding-body withdrawal or deregistration process available to it.
• Persistent learner non-engagement on regulated qualifications – Where a learner repeatedly fails to respond to academic or administrative communications, fails to submit mandatory forms or evidence, fails to progress units, fails to attend required sessions, or otherwise fails to engage with the qualification within the required timeframe, CFMSR may suspend or terminate the learner’s enrolment or continuation arrangement.

Unauthorised Disclosure of CFMSR Communications – Gross Misconduct

Any unauthorised forwarding, copying, or disclosure of CFMSR communications (including emails, messages, or any other correspondence) to third parties, whether by electronic or physical means, without the prior written consent of CFMSR, will be treated as a serious breach of confidentiality and gross misconduct.

Such behaviour undermines the integrity of CFMSR’s operations and will be dealt with accordingly. Actions taken may include, but are not limited to:

• Immediate termination of the student’s contract or enrolment,
• Retention of 100% of any course fees already paid, and
• Where applicable, legal action for breach of confidence and/or breach of the Data Protection Act 2018 and UK GDPR.

We take the termination of a contract very seriously and will ensure that it is only done when all other options have been exhausted. We believe that this policy will help us to maintain a professional and safe learning environment for all students.

We reserve the right to retain 100% of the course fee and any other fees paid, if the contract is terminated as a result of any of the above.

AESTHETIC MODELS

For the purposes of training at CFMSR, models are defined as individuals on whom treatments are performed during supervised practical learning sessions. Models are essential for completing the practical components of aesthetic qualifications and must meet specific criteria to ensure safety, suitability, and compliance with regulatory and insurance standards.

The Centre actively promotes aesthetic treatments to attract model clients for practical training sessions. However, learners are encouraged for sourcing and bringing their own models when required.

• Short Aesthetic (CPD) Courses – Model Availability and Contingency

1. Model availability cannot be guaranteed. CFMSR will make reasonable efforts to help source suitable models for practical sessions; however, the learner remains responsible for ensuring that there are sufficient suitable models to complete all required treatment areas for the course booked.

2. Where a model is not available on the day. If, on the scheduled training day, CFMSR is unable to provide a model and the learner has also not provided a suitable model, the session will proceed as delivered as follows:
a) the full theory content will be taught; and
b) practical training will be delivered using mannequins/simulation aids and/or tutor demonstration as appropriate to maintain safety and educational standards.

3. No automatic extension or repeat practical session. In the circumstances in clause 2, the training day will be treated as completed/delivered and no additional free practical day will be provided solely due to the absence of a model.

4. Statutory rights preserved. Nothing in this clause limits or excludes any rights the learner may have under the Consumer Rights Act 2015, including where services are not provided with reasonable care and skill or are not as described.

• Model Requirements and Practical Training Information – Levels 4, 5, and 7 (Aesthetic Practice)

All students enrolled in Level 4, Level 5, and Level 7 Aesthetic Practice qualifications at CFMSR are required to provide their own models for practical training sessions.

Model Fees

• Level 4 and Level 5 models will be charged a £20 fee to cover the cost of materials.
• Level 7 models will be charged for materials used during treatment as follows:
  • £40 per 1ml of dermal filler
  • £80 per 50 units of toxin

These charges are current as of 2025 and may be subject to future adjustment with notice.

Patch Testing – Levels 4 and 5

Students attending Level 4 or Level 5 training that includes chemical peels must ensure their models are made available in advance for a mandatory patch test.

However, a patch test may not be required if the student provides a signed declaration confirming that they have personally conducted a patch test with the model, and that the chemical peel brand, type, and strength used matches the product being used during the practical session. The product must be approved in advance by CFMSR.

Toxin Prescription – Level 7

In accordance with the updated legislation effective 1 June 2025, students on Level 7 programmes must ensure that their models either:

• Have a pre-arranged consultation with our appointed independent prescriber (fee: £75 per consultation), or
• Bring toxin that has been correctly prescribed by a qualified prescriber for that specific individual.

Please note: If students bring their own models along with prescribed toxin, the prescription must clearly be issued to that specific model. The toxin must be in unopened packaging and transported in accordance with the manufacturer’s storage and handling requirements. In such cases, no toxin fee will be charged.

Allocated Practical Training Days

• Students are allocated up to 4 practical days for Level 4 and Level 5
• Students are allocated up to 6 practical days for Level 7

If a student is unable to complete the required case studies within the allocated number of days, and additional sessions are required, each additional practical training day will be charged at £200 per day.

It is the responsibility of each student to ensure their models are arranged in advance and are fully prepared in accordance with treatment, patch testing, and prescription guidelines. Failure to do so may impact training progress and may result in further delays or additional charges.

Students enrolled in regulated qualifications are required to take before and after pictures of patients/models using their own equipment, such as a mobile phone. These images must be uploaded to the designated portal with clear reference to the specific case studies as requested by the Centre. This is a mandatory requirement to ensure proper documentation, case study tracking, and assessment compliance.

THESE TERMS AND CONDITIONS SUPERSEDE ALL PREVIOUS TERMS AND CONDITIONS UNDER CFMSR.

This means that any previous agreements, whether verbal or written, are no longer applicable or enforceable, and the current terms and conditions should be followed instead. It also indicates that any changes made to the current terms and conditions will replace these terms and conditions in the future.

CONTACT US

If you have any questions or concerns about these terms and conditions, please contact us at office@cfmsr.org.uk.