General Terms & Conditions

By booking on to our course, you accept these General Training Terms and Conditions

INTRODUCTION

Welcome to the website of the Centre for Medical Sciences & Research Ltd (CFMSR). By accessing or using this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

ACCEPTANCE OF TERMS

By accessing or using the CFMSR website, you agree to be legally bound by these terms and conditions of use. If you do not agree to these terms and conditions, you should not use this website.

COPYRIGHT AND TRADEMARK NOTICE

This website and its content, including training content, is the copyright of CFMSR. All rights reserved. Any redistribution or reproduction of part or all the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system. The trademarks, logos, and service marks displayed on this website are the property of the CFMSR or other third parties. You are not permitted to use these trademarks, logos, and service marks without our prior written consent or the consent of the relevant third party.

USE OF WEBSITE

The content of the pages of this website is for your general information and use only. It is subject to change without notice. We do not provide any warranty or guarantee as to the accuracy, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

LINKS TO THIRD-PARTY WEBSITES

This website may include links to third-party websites that are provided for your convenience to provide further information. We have no control over the nature, content, and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

PRIVACY POLICY

Our use of your personal information is governed by our privacy policy, which is available on our website.

LIMITATION OF LIABILITY

We will not be liable for any loss or damage arising out of or in connection with your use of our training courses, including but not limited to loss of profits, loss of business, loss of reputation or any indirect or consequential loss or damage.

GOVERNING LAW

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United Kingdom, where the Centre for Medical Sciences & Research is based.

CHANGES TO THE TERMS AND CONDITIONS

We may modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting on this website. You agree to review these terms and conditions periodically to be aware of any modifications. Your continued use of the website after such modifications constitutes your acceptance of the modified terms and conditions.

Training Courses Terms and Conditions

ACCEPTANCE OF TERMS

Upon purchasing a course with Centre for Medical Sciences & Research Ltd (CFMSR), you agree to abide by the following Training Courses Terms and Conditions. Failure to do so may result in your dismissal from the students list.

TRAINING CONTENT COPYRIGHTS

CFMSR training course materials are protected by copyright laws and are owned by us. No part of the training course materials may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from us.

We reserve the right to pursue legal action against any individual or organization who infringes upon its copyrights. Any unauthorized use or reproduction of our training course materials will result in immediate termination of access to the training course and may result in legal action.

Our training course materials are licensed to the individual student for their personal use only. The student is prohibited from sharing or distributing any part of the training course materials to third parties.

If a student or any other user wishes to use any CFMSR training course materials for commercial purposes, they must obtain written permission from us and pay an appropriate licensing fee.

PURCHASE OPTIONS

Purchasing a single training course

  • Payment for a single training course must be made in full before attending the in-class training.
  • You can choose to pay the full course fee upfront.
  • If you prefer to pay in instalments, you can choose to pay a 50% deposit at the time of a purchase, with the remaining balance due before attending the in-class training.

Purchasing a package of training courses

  • Payment for a package of training courses must be made in full before attending the last in-class training.
  • You can choose to pay the full course fee of a package upfront.
  • If you prefer to pay in instalments, you can choose to pay a 50% deposit of the package price due at the time of purchase and subsequent payments in equal instalments due as specified by us in a payment plan.

Purchasing an online training

  • Payment for an online training must be made in full at the time of purchase.

Purchasing in-class training as a continuation of online training

  • If you have completed online training with us and wish to attend an in-class training as a continuation of that training, you must pay the difference in price between the online training and the full course fee.
  • You can choose to pay the full amount upfront.
  • If you prefer to pay in instalments, you can choose to pay a booking fee (please see section:  FEES & PAYMENTS) at the time of a booking, with the remaining balance due before attending the in-class training.

FEES & PAYMENTS

Fees

A fee at our academy refers to the cost charged for a specific service.

The types of fees that may apply:

FEE TYPESDESCRIPTIONAMOUNT
Course feesThe fees charged for the actual training course.The fees for each training course are clearly stated on the Centre for Medical Sciences & Research (CFMSR) website and other promotional materials.
Package feesThe fees charged for the actual training courses included in a package.The fees are a sum of all training courses included in a package. The final amount may or may be not a subject to a discount.
Work Experience Session feesThe fees charged for participating in the Work Experience Program.£40
Booking feesThe fees charged for the boking of in-class training sessions for the students who have completed and online training with us and wish to join the practical part of a training course.The booking fee is a difference between the price of the online training and a 50% of a full course fee.
Examination feesThe fees charged for conducting examinations or assessments.Unless otherwise specified on our website and other promotional materials, the examination fee is included in the course fee. 
Re-sit fees The fees charged for taking an exam or assessment again.Phlebotomy exam – £40
Phlebotomy practical reassessment – £40
Anatomy & Physiology exam – £70
Face Anatomy exam – £70
Materials feesThe fees charged for course materials such as textbooks, handouts, or other training materials.Unless otherwise specified on our website and other promotional materials, the materials fee is included in the course fee.
Late cancellation feesThe fees charged for cancelling a training session, assessment, or exam without the required notice.For the specific fees please see Section: RESCHEDULING, CANCELLATIONS, NO-SHOWS, AND LATE ARRIVALS 
Late rescheduling feesThe fees charged for rescheduling a training session, assessment, or exam without the required notice.For the specific fees please see Section: RESCHEDULING, CANCELLATIONS, NO-SHOWS, AND LATE ARRIVALS
No-show feesThe fees charged for not-showing up at a training session, assessment, or exam without informing the academic office.For the specific fees please see Section: RESCHEDULING, CANCELLATIONS, NO-SHOWS, AND LATE ARRIVALS
Certification feesThe fees charged for issuing certificates upon completion of the training course.Unless otherwise specified on our website and other promotional materials, the certification fee is included in the course fee.
Administrative feesThe fees charged for administrative tasks such as issuing letters of attendance, transcript requests, reference letters or other similar services.Unless otherwise specified on our website and other promotional materials, the administrative fees are included in the course fee.
Reissuance feesThe fees charged for the reissuance of documents such as certificates or reference letters, for reasons such as name changes, loss, or damage, as well as for the reprinting of hard copies of training materials.Documents reissuance – £40
Training materials reissuance – £40 – £80
Extension feesThe fees charged for the extension of the training course duration.35% of a course fee / each month of an extension
Licensing feeThe fees charged for the right to use our training materials for commercial purposes.The amount of the licensing fee can vary depending on a variety of factors, including the type of work being licensed, the duration of the license, the territory covered by the license, and the intended use of the work. For more information, please contact our office.

The fees are subject to change without prior notice. CFMSR reserves the right to make changes to the fees at any time.

Payment methods

At CFMSR, we offer multiple payment methods for the convenience of our students. These include:

  • Online Payments: Students can make payments for their courses online through our website using Stripe or PayPal payment gateway. We accept major credit and debit cards. 
  • Cash Payments: We accept cash payments at our academy’s reception desk.
  • Bank Transfers: Students can also make payment via bank transfers. Our bank account details will be provided upon request.

Payment options

All online-only training courses require full payment upfront.

The Phlebotomy training course requires full payment upfront, unless purchased as a part of a package.

Students participating in the Work Experience Program can opt for two payment options:

  • Upfront Payment: Payment can be made in full prior to the start of the program (£45/session).
  • Pay As You Go: Payment of £50 can be done at the reception desk, every time a student participates in a session.

For training courses that combine online and practical components or in-class theory and practical training, we offer the following payment options:

  • Upfront Payment: Payment can be made in full prior to the start of the training.
  • Deposit: A deposit of 50% of the course fee is charged to receive access to the online training and reserve a place for the practical training. The remaining fee must be paid in full before attending the practical part of the course.
  • Instalments: For packages of two or more training courses, we offer an instalment plan. A 50% deposit is required upfront to gain access to the online training and reserve a place for the practical training sessions. The remaining balance will be divided into instalments proportional to the number of purchased courses. Each instalment must be paid before attending the practical part of each training course. It will be specified by the payments plan mutually agreed in writing. 

We reserve the right to withhold access to the training materials and practical training until payment has been received in full. Failure to make payment may result in the cancellation of the training course and cancellation fees applied. Please see Sections: RESCHEDULING, CANCELLATIONS, NO-SHOWS, AND LATE ARRIVALS and REFUNDS.

SPECIAL OFFERS AND DISCOUNTS

From time to time, CFMSR may offer special discounts on training courses. These discounts are subject to the following terms and conditions:

  • Eligibility: Discounts may only be available to individuals who meet the specified eligibility criteria. Eligibility criteria may include factors such as course selection, date of registration, and other relevant considerations.
  • Availability: Discounts may be available on a first-come, first-served basis and be subject to availability. CFMSR Training Academy reserves the right to withdraw or amend any discount offer at any time without prior notice.
  • Duration: Discount offers may only be available for a limited time. Once the deadline has passed, the discount offer will no longer be available.
  • Redemption: To redeem a discount offer, individuals must enter the discount code or provide other relevant information at the time of registration. Discount codes cannot be applied retroactively. If a participant has already enrolled in a course before a discount or promotion is announced, they are not eligible for a refund.
  • Stacking: Unless explicitly stated, discount offers cannot be stacked or combined with other discounts, promotions, or offers.
  • Refunds: If a discounted training course is cancelled, the refund will be based on the discounted price paid by the individual.
  • Discretion: CFMSR Training Academy reserves the right to exercise discretion in the application of these terms and conditions, including the right to refuse or withdraw a discount offer at any time.

The types of discounts we may offer:

  • One-Time Discounts: CFMSR may offer one-time discounts for specific training courses from time to time. These discounts are only valid for a limited time and are subject to the terms and conditions outlined in the Special Offers and Discounts Policy.
  • Flash Sales: CFMSR Academy may offer flash sales for a limited time. These sales may provide a significant discount on multiple training courses and are subject to availability. Once the deadline has passed, the discount offer will no longer be available.
  • Bulk Purchase Discounts: CFMSR offers discounts for bulk purchases of training courses. These discounts apply when multiple courses are purchased at the same time. The discount percentage is determined based on the number of courses purchased.

Please contact our office for more information about bulk purchase discounts.

Please note that all our standard General and Training Courses Terms & Conditions still apply, even with the application of any special offer or discount.

TYPES OF TRAINING

Online Training Only

This type of training is conducted entirely over the internet through our e-learning platform. Participants can access the training materials and lectures from anywhere with an internet connection. Online training is self-paced, allowing learners to work at their own speed. The training must be completed within the specified time (See the section: ONLINE TRAINING).

Online Training as a part of In-Class Training

This type of training combines online learning with in-person classroom instruction. Learners must watch lectures and read provided materials prior to attending the in-person classes or workshops. The online training serves as an introduction and supplement to the in-class training sessions.

In-Class Practical Training

This type of training takes place entirely in a classroom or simulated clinical setting. It focuses on hands-on practice of skills and techniques in a controlled environment, with trainers providing immediate feedback and guidance. Prior to attending a practical training, students must complete an online introductory training.

In-Class Complete Training (Theory & Practice)

This type of training includes both theoretical classroom instruction and practical hands-on practice. Learners attend sessions that combine lectures and workshops to learn concepts and theories, then apply those concepts in real-world scenarios under the guidance of a trainer.

Work Experience Session

This type of training is designed to provide learners with simulated on-the-job experience in their field. Participants work in a simulated clinical setting under the supervision of experienced professionals, gaining practical skills and knowledge through hands-on experience.

ONLINE TRAINING

To enrol in an online training course, students must create a student account on our website and pay the course fee upfront. Once payment is received, students will have access to all course content and can download all materials provided. 

It is the responsibility of the student to complete the online training within the specified time frame form making the purchase (6 months for Phlebotomy Training Course, Level 3&4 Anatomy & Physiology and General Practice Training Courses, and 3 months for all other training courses). This timeframe includes attending the practical part of the training course.

If a student fails to complete the training within the specified timeframe and wishes to extend their training course duration, they will be required to pay an extension fee (Please see the section FEES & PAYMENTS). It is important to note that students must complete the online training before attending the in-class part of the training course.

The online training serves as an introduction and a supplement to the full in-class training course and cannot be treated as a standalone qualification. Upon completion of the online training, students must take an exam (Please see the section EXAMS, ASSESMENTS AND ASSIGNMENTS) to obtain a confirmation of an online training completion. However, this document is not considered a qualification and does not entitle students to practice. In other words, students who have completed the online training only are not considered qualified and are not allowed to perform procedures on humans.

BOOKING IN-CLASS TRAINING SESSIONS

Students must complete the online training (if applicable) before attending the in-class training session (Please see the section: TYPES OF TRAINING).

Students must attend the in-class training sessions within the specified timeframe from the date of purchase. This timeframe is 6 months for the Phlebotomy Training Course and 3 months for all other training courses.

All in-class training sessions must be booked in advance using our online booking system, by phone, or email. Availability of in-class training sessions is subject to change, and we recommend booking as early as possible.

Rescheduling or cancellation of in-class training sessions is accepted under certain conditions. Please see the section “Rescheduling, Cancellations, No-shows, and Late Arrivals” for more information.

Upon completion of the in-class training session (unless an examination is required), students receive a certification that attests to their qualification and allows them to perform procedures on humans. Some training courses require an examination to obtain certification. Please see the section “Exams, Assessments, and Assignments” for more information.

RESCHEDULING, CANCELLATIONS, NO-SHOWS, AND LATE ARRIVALS

Late cancellations, rescheduling, no-shows, and late arrivals can have significant negative impacts on the academy’s operations, the learning experience of students, and the quality of training provided. Therefore, training academies establish these policies to ensure that all students can receive high-quality training in a structured and organized environment.

It’s important to note that this policy for the phlebotomy training and work experience program is different from the policy for all other training courses. Therefore, you should carefully review the policies for the specific course you are interested in and ensure you understand and comply with the policies.

Phlebotomy training and Work Experience Program:

Rescheduling and cancellation

  • 72 hours’ notice required, 
  • late rescheduling/cancellation fee £40.

No-shows 

  • no-show fee £40.

Late arrivals 

  • students arriving more than 30 minutes late will not be allowed to join the training/practical session,
  • to book an alternative date, a student will be required to make and additional payment of £40 rescheduling fee.

All the other in-class parts of training courses:

Rescheduling

  • 14 days’ notice required, 
  • rescheduling within less than 14 days – rescheduling fee 20% of a full course fee,
  • rescheduling within less than 7 days –rescheduling fee 40% of a full course fee, 
  • to book an alternative date, a student will be required to make a payment of relevant rescheduling fee.

Cancellation

  • students are allowed to cancel in-class sessions at any time; however, they might not be eligible for a refund (Please see the section REFUNDS),
  • students that are unable to attend a practical training session due to a medical emergency, and they provide a valid medical certificate will be offered a free of charge extension of the training program for one calendar year.

No-shows

  • the 100% of the training fee will be retained by us, 
  • to book an alternative date, a student will be required to make an additional payment of 50% of a course fee,
  • students that have paid the deposit only will be required to pay the outstanding balance and additional payment of 50% of a course fee to book an alternative date.

Late arrivals

  • students arriving more than 30 minutes late will not be allowed to join the training/practical session,
  • the 100% of the course fee will be retained by us, 
  • to book an alternative date, a student will be required to make an additional payment of 50% of a course fee, 
  • students that have paid the deposit only will be required to pay the outstanding balance and additional payment of 50% of a course fee to book an alternative date.

EXAMS, PRACTICAL ASSESMENTS AND ASSIGNMENTS

We established guidelines for the use of exams, practical assessments, and assignments in our training academy that promote fair, consistent, and objective evaluation of student learning outcomes and performance.

Student learning outcomes and performance may be evaluated through three types of assessment.

Exams:

  • Exams are designed to evaluate the knowledge and understanding of the course material. 
  • Exams are timed and may include multiple-choice questions, short-answer questions, or essay questions. The exam format is communicated to the students in advance.
  • Exam questions is based on the course syllabus and learning objectives.
  • The grading system is objective and fair and provided to the students’ information.
  • Exams can be written or online and both, must be booked in advance and are subject to assessors’ availability.

Practical Assessments:

  • Practical assessments are hands-on evaluations of a student’s ability to perform a task or skill related to the course material. 
  • These assessments may include simulations, or demonstrations of the learned skills. The assessment format is communicated to the students in advance.
  • Practical assessments are based on pre-defined criteria.
  • The evaluation system is objective and fair and provided to the students’ information.
  • Practical assessments are always conducted in person, must be booked in advance and are subject to assessors’ availability.

Assignments:

  • Assignments are designed to reinforce the course material and to track students progress in completing the course.
  • Assignments can take various forms, including research papers, case studies, presentations, or essays questions. The assignment format is communicated to the students in advance.
  • Assignments are relevant to the course material and will require ability to present a comprehensive knowledge.
  • The grading system is objective and fair and provided to the students’ information.

Academic Honesty:

Academic honesty is expected from all students.

Any form of cheating, plagiarism, or academic dishonesty will not be tolerated and may result in student dismissal.

CERTIFICATION & REFERENCE LETTERS

We aim to maintain the credibility of our training programs and provide our students with recognition for their hard work and achievements. We assure that our certificates and reference letters will serve as valuable assets to our students in their careers.

Certification

  • Certificate Types: We will issue certificates of attendance and certificates of competence for the Phlebotomy training and certificates of completion for all other training courses.
  • Certificate Outline: All certificates are printed on official letterheads with an embossed seal to ensure authenticity. They include the type of the certificate, the name of the course, the participant’s name, the issue date, the CPD registration numbers and the courses director signature.
  • Accreditation: All certificates are CPD accredited, and we follow the guidelines set by CPD Group to ensure the quality of our training programs.
  • Unique Certificate Number: Each certificate has a unique number to ensure traceability and prevent fraud.
  • Certificate Record: Each certificate will be recorded in our certificates record, which is available on our website. *

Students’ Eligibility for Certification

To be eligible for certification, students must meet certain requirements related to attendance and coursework. These requirements are necessary to ensure that students are prepared and equipped with the skills and knowledge required for their respective fields. Here are some points that elaborate on the requirements for certification:

  • Completion of all training components: Students must complete all parts of their training that are outlined for their respective courses. This means that they must attend all lectures, complete all assignments, and participate in all required practical sessions.
  • Attendance and participation: Attendance and participation are essential for students to fully comprehend the course material. Students must attend all in-class sessions and participate in them fully. This means that they must be present for the full duration of the session and engage in class discussions and activities.
  • Demonstrate satisfactory understanding and knowledge: Students must demonstrate a satisfactory level of understanding and knowledge of the course material. This means that they must be able to comprehend and apply the concepts taught in class.
  • Pass all exams and assessments: To be eligible for certification, students must pass all exams, assignments, and practical assessments (if required). This ensures that they have a solid grasp of the course material and can apply it in real-world scenarios.
  • Satisfactory work ethic: Students must demonstrate a satisfactory level of work ethic that aligns with academic standards. This means that they must e.g., arrive on time, attend all required sessions, and maintain a positive attitude towards their studies and be of a good character. Students must also be honest and ethical in their academic pursuits.

Discretion

Our academy reserves the right to exercise discretion in issuing certification and may decline to issue a certificate if the student’s performance during the training was unsatisfactory.

Certificates Authenticity Verification

Our Training Academy places great importance on ensuring the authenticity of our certificates. To confirm that a certificate is genuine, please ensure that it has an embossed seal and consult the certificate record on our website. 

*Please be aware that the record includes all certificates issued after August 2022 and the certificates issued prior to that are successively recorded. If you are unable to verify the authenticity of a certificate through the record and the date of issue is prior to August 2022, kindly contact us via email at office@cfmsr.org.uk.

Reference Letters

We recognise the importance of reference letters for students as they seek future employment opportunities. Therefore, we that reference letters are issued to deserving students who have successfully completed our work experience programs.

  • Eligibility: Only students who have successfully completed a training program that includes a work experience component are eligible to receive a reference letter from our academy.
  • Application: Students who meet the eligibility criteria may apply for a reference letter by submitting a formal request to the academy’s administration office.
  • Criteria for Issuance: Reference letters will be issued to students who have demonstrated satisfactory performance during their work experience placement. This includes but is not limited to attendance, punctuality, attitude, work ethic, and skills.
  • Format: All reference letters issued by our academy will be written on official academy letterhead and will include the following information:
  • The name and contact information of the academy
  • The name and contact information of the student
  • The duration of the student’s work experience placement
  • A description of the student’s role and responsibilities during the placement
  • An evaluation of the student’s performance during the placement, including strengths and areas for improvement
  • A recommendation for the student’s future employment or academic pursuits
  • Timing: Reference letters will be issued within 30 days of the student’s formal request, provided that all required criteria are met.
  • Confidentiality: All reference letters issued by our academy will be treated as confidential and will only be released with the student’s written consent.

Discretion

Our academy reserves the right to exercise discretion in issuing reference letters and may decline to issue a letter if the student’s performance during the work experience placement was unsatisfactory.

CANCELLATION OF RESCHEDULING OF TRANING SESSIONS BY CFMSR

Our academy understands that unforeseen circumstances may arise that require the cancellation or rescheduling of in-class training sessions. Therefore, we have established a policy to ensure that cancellations and rescheduling are handled in a fair and efficient manner for all parties involved.

  • Notification: If an in-class training session needs to be cancelled or rescheduled, we will make every effort to notify all affected participants as soon as possible. This may include email, phone, or other forms of communication.
  • Short Notice: We reserve the right to reschedule or cancel an in-class training session on short notice, which is defined as less than 24 hours’ notice. In such cases, we will make every effort to provide alternative arrangements as soon as possible.
  • Reasonable Cause: We will only cancel or reschedule in-class training sessions for a reasonable cause. This includes but is not limited to unforeseen circumstances such as inclement weather, natural disasters, epidemic/pandemic situation, power outages, unexpected unavailability of instructors or facilities, or any other reasons that are out of our control.
  • Refunds: If an in-class training session is cancelled and we are unable to provide the alternative date within one year of a cancelled date*, participants will be entitled to a full refund of any fees paid for the course (deducted by the online training fee). If an in-class training session is rescheduled and a participant is unable to attend the rescheduled session, they will be provided with up to two alternative dates. Please note that students refusing to attend all the offered alternative dates, will not be eligible for a refund (Please see the section REFUNDS).
  • Rescheduling: If an in-class training session needs to be rescheduled, we will make every effort to provide alternative dates and times that are suitable for all affected participants. We may also offer alternative training options, such as online training or self-paced learning, if available.

* This rule does not apply if the cancellation is a result of the government public restrictions, preventing us from providing the face-to-face training sessions. In such circumstances the in-class training sessions will be postponed until the restrictions are lifted.

Discretion

The academy reserves the right to exercise discretion in cancelling or rescheduling training sessions and may decline to reschedule a session if it is not feasible or practical to do so.

REFUNDS

In-class Training Sessions1-day Aesthetic Training and Clinical Skills Training

Refunds for in-class training sessions will only be provided under specific conditions, which include:

  • The participant has cancelled their attendance at the practical training session at least 7 days prior to the scheduled session.
  • The practical training session is cancelled by the academy and alternative arrangements cannot be made within one year of a cancelled date. *

* This rule does not apply if the cancellation is a result of the government public restrictions, preventing us from providing the face-to-face training sessions. In such circumstances the in-class training sessions will be postponed until the restrictions are lifted.

Refund Amount1-day Aesthetic Training and Clinical Skills Training

If a refund is granted for in-class training, the amount of the refund will be based on the following criteria:

  • If the request is made more than 14 days prior to the scheduled training session, a full refund will be provided, except for the non-refundable deposit.
  • If the request is made between 7 and 14 days prior to the scheduled training session, a 50% refund will be provided, except for the non-refundable deposit.
  • If the request is made less than 7 days prior to the scheduled training session, no refund will be provided.

DEPOSIT is 50% of the full course value.

Pease note that students that paid the deposit amount only are not eligible for a refund, unless the in-class training session is cancelled by the academy and alternative arrangements cannot be made within one year of a cancelled date.

Refund Request

Participants must request a refund in writing, either by email office@cfmsr.org.uk, and must provide proof of payment and the reason for the refund request and the relevant evidence.

Refund Method 

Refunds will be provided via the original payment method. 

If the payment was made via credit/debit card, the refund will be made to the same credit/debit card account.

If the payment was made via cash, the refund will be made to the bank account specified by the student.

Discretion

The academy reserves the right to exercise discretion in granting refunds and may decline a refund request if it is not in accordance with this policy or is not feasible or practical to do so.

The refunds are not granted for:

  • Online training, both individual and as a part of the full training course. Refunds will not be provided for online training courses, as these courses are available for immediate access and participants can complete them at their own pace.
  • Work experience plans and long courses, if canceled in more than 14 days of the purchase date, or if any training materials have been provided to a student within the 14 days of the purchase date.
  • Deposits made for any training sessions.
  • Failing to complete the training course within the specified time. If a student fails to complete the training, will not be provided with a refund of any paid fees.
  • Failing to attend the in-class training session for the 3 consecutive dates offered by us. If a student refuses to attend the in-class training 3 times in a row, will not be provided with a refund of any paid fees and will not be allowed to book any further dates.

Refunds of any costs incurred

We understand that our students may require additional services such as transportation, childcare, or accommodation to fully benefit from our training programs. However, we want to inform our students that we will not provide refunds for any costs incurred for these additional services.

When clients choose to engage in these services, they are responsible for making their own arrangements and covering any associated costs. As such, we cannot be held responsible for any expenses incurred as a result of these additional services.

It is important to note that we will not provide refunds in cases where the training program itself is cancelled or there is a failure on our part to provide the services as agreed upon in circumstances that are unforeseen and out of our control.

We encourage our clients to carefully consider their needs and requirements before engaging in additional services and to make arrangements with service providers that have appropriate refund policies in place. 

TERMINATION OF CONTRACT

At our training academy, we are committed to providing a safe and professional learning environment for our students. To maintain this standard, we reserve the right to terminate the contract of any student who fails to comply with our policies and procedures. Termination of the contract may occur if any of the following events happen:

  • Failure to comply with all local or national policies and procedures – All students are required to comply with all local and national policies and procedures relevant to their training. Failure to do so may result in the termination of the contract.
  • Unprofessional conduct – All students are expected to always behave professionally during their training. Any behaviour deemed unprofessional may result in the termination of the contract. Unacceptable behaviours include, but are not limited to:
  • Engaging in any form of harassment, discrimination or bullying towards other students, staff, or patients.
  • Displaying disruptive behaviour in the classroom or clinical setting, such as excessive talking or not following instructions.
  • Using inappropriate language or engaging in inappropriate conversations with patients, staff, or other students.
  • Failing to dress appropriately or adhere to the dress code policy.
  • Failing to show up for assigned shifts without prior notice or a valid reason.
  • Stealing or misusing any property or equipment belonging to the academy or the clinical setting.
  • Being under the influence of drugs or alcohol while on duty.
  • Failing to maintain professional boundaries with patients, staff, or other students.
  • Making inappropriate or derogatory comments on social media about the academy, staff, patients, or other students.
  • Failing to report any incidents of abuse or neglect witnessed during training.
  • Decremented patient care – Students must demonstrate that they are providing high-quality patient care during their training. If it is determined that patient care has been decremented as a result of the student’s actions or behaviour, the contract may be terminated.
  • Failure to complete any forms of assessment – Students are required to complete all forms of assessment during their training. Failure to do so may result in the termination of the contract.
  • Failure to attend in-class sessions 3 times in a row – Students are required to attend all in-class sessions. If a student fails to attend 3 sessions in a row, the contract may be terminated.
  • Where students have been deemed to put staff and/or patients at risk – If a student’s actions or behaviour have been deemed to put staff and/or patients at risk, the contract may be terminated.
  • Any breach of confidentiality or data protection – All students must adhere to strict confidentiality and data protection policies during their training. Any breach of these policies may result in the termination of the contract.
  • Any breach of training documentation or materials being shared or distributed to any unauthorized person(s) – Students are not permitted to share or distribute any training documentation or materials to unauthorized persons. Any breach of this policy may result in the termination of the contract.

We take the termination of a contract very seriously and will ensure that it is only done when all other options have been exhausted. We believe that this policy will help us to maintain a professional and safe learning environment for all students.

We reserve the right to retain 100% of the course fee and any other fees paid, if the contract is terminated as a result of any of the above.

THESE TERMS AND CONDITIONS SUPERSEDE ALL PREVIOUS TERMS AND CONDITIONS UNDER CFMSR.

This means that any previous agreements, whether verbal or written, are no longer applicable or enforceable, and the current terms and conditions should be followed instead. It also indicates that any changes made to the current terms and conditions will replace these terms and conditions in the future.

CONTACT US

If you have any questions or concerns about these terms and conditions, please contact us at office@cfmsr.org.uk.

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